Cancellation & Refund Policy

1. Before Payment

You are informed of the proposed coaching engagement and agreed service fee before payment. Completing an assessment or consultation does not itself require payment.

2. Cancellation Before Coaching Begins

If a customer cancels after payment but BEFORE onboarding has been completed and BEFORE any coaching service has commenced, the customer is eligible for a full refund of the coaching fee paid.

3. Cancellation After Service Commencement

Once onboarding or coaching services have commenced:

• Fees attributable to services already delivered are non-refundable.
• The customer may still cancel the remaining engagement.
• Where the engagement has a defined duration, any eligible refund for the undelivered portion will be calculated based on the remaining full, unused period of the agreed coaching engagement.
• Any period already started will be treated as delivered for refund-calculation purposes.

4. How to Request Cancellation / Refund

Requests should be sent to support@wowcoachresidency.com. Please include:

• Full name
• Registered phone/email
• Payment ID / transaction reference
• Payment date
• Amount paid
• Reason for cancellation/refund request

5. Review Timeline

We aim to acknowledge refund or cancellation requests within 2 business days.

We aim to complete eligibility review within 5 business days after receiving the information reasonably required to assess the request.

6. Approved Refund Processing

For approved refunds, WOW will initiate the refund through the original payment method within 5 business days of approval.

After initiation, the bank, card network, UPI provider or other payment provider may take additional time to reflect the credit. Standard refund-credit timelines can vary by payment method.

Approved refunds will ordinarily be returned to the same payment method used for the original transaction.

7. Service Non-Delivery

If WOW is unable to provide an agreed paid service and no reasonable alternative is accepted by the customer, the undelivered portion will be refundable.

8. Duplicate / Erroneous Payments

Verified duplicate payments or erroneous charges will be refunded in full after transaction verification.

9. Outcome Expectations

A refund is not automatically due solely because a health, weight, fitness, body-composition or lifestyle result differs from the customer’s expectation.

This does not restrict rights available under applicable law.

10. Contact

For cancellation, refund or payment questions, contact WOW using the official support details.