Privacy Policy

Effective Date: 23 September 2026

WOW Coach Academy respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you interact with our websites, WhatsApp services, forms, programs, coaching services and related digital systems.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Name

• Mobile number

• Email address

• Location or city

• Referral information

• Health goals

• Health challenges shared by you

• Readiness to begin a wellness program

• Coaching preferences and commitment

• Willingness to complete health assessments

• Information submitted during screening, consultation or onboarding

• Payment and transaction references

• Communication and interaction history

Where relevant to a coaching or transformation program, you may voluntarily provide additional information such as body measurements, health reports or assessment information.

2. How We Use Your Information

We may use your information to:

• Understand your health and wellness goals

• Evaluate your suitability for relevant programs or services

• Provide personalised communication and coaching support

• Arrange screening calls, consultations, webinars or orientations

• Manage registrations and program participation

• Process and confirm payments

• Maintain client and participant records

• Monitor transformation journeys and follow-ups

• Improve our programs, systems and customer experience

• Send service-related WhatsApp messages, reminders and updates

• Respond to questions or support requests

3. WhatsApp Communication

If you communicate with us through WhatsApp, your messages and interaction information may be processed using the WhatsApp Business Platform provided by Meta.

We may use authorised technology and automation providers to receive, route and process WhatsApp communications for operational purposes.

We only use WhatsApp communication for legitimate business, service, support and program-related purposes.

4. Third-Party Service Providers

To operate our services, information may be processed through trusted technology platforms used for functions such as customer relationship management, automation, communication, webinars, learning systems and payments.

These may include services such as:

• Meta / WhatsApp Business Platform

• Zoho

• Pabbly

• Zoom

• Razorpay

• Learnyst

• Website and cloud infrastructure providers

These providers process information according to their respective terms, privacy policies and security practices.

5. Health Information

Any health-related information shared with us is used only for the purpose for which it was provided, such as wellness screening, coaching, assessment, transformation tracking or program support.

Our services are intended for wellness, education and coaching and are not a substitute for diagnosis or treatment by a qualified medical professional.

6. Data Sharing

We do not disclose personal information to unrelated third parties for their independent marketing purposes.

Information may be shared with authorised team members, coaches or service providers only where necessary to deliver our services or operate our systems.

Information may also be disclosed where required by applicable law or a lawful authority.

7. Data Security

We use reasonable administrative and technical measures to protect personal information from unauthorised access, misuse, loss or disclosure.

However, no internet-based system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain appropriate business records, comply with legal requirements and resolve disputes.

When information is no longer required, we may securely delete or anonymise it.

9. Your Choices and Rights

You may contact us to request:

• Access to information you have provided

• Correction of inaccurate information

• Deletion of your personal information, where applicable

• Withdrawal from non-essential communications

• Withdrawal of consent for future processing where processing depends on consent

Some information may need to be retained where required for legitimate business, contractual or legal purposes.

10. Communication Preferences

You may ask us to stop non-essential WhatsApp, email or other communications at any time.

Transactional, payment, program-access or service-related communications may still be sent where necessary to fulfil an existing service relationship.

11. Children’s Privacy

Our services are not intentionally designed to collect personal information directly from children without appropriate parental or guardian involvement where required.

12. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal requirements change.

The latest version will always be available on this page.

13. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

WOW Coach Academy

Email: narreshaluru@gmail.com

Website: https://wowcoachresidency.com